Terms of service
Last Updated: January 14, 2026
Operated by: JG ECOM LTD (Company No. 16443007)
Registered/Return Address: 275, New North Road, London N1 7AA, United Kingdom
Email: firenzistoreadm@gmail.com
Customer Service Hours: Monday to Friday, 09:00–18:00 (UK time)
These Terms of Service (“Terms”) govern your use of the Firenzi Store website (“Site”) and any purchase made through the Site. By accessing the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.
1) About Firenzi Store
Firenzi Store is an online retailer of men’s apparel and accessories for delivery within the United Kingdom.
2) Eligibility and account information
You must be at least the age of majority in your jurisdiction to use this Site. If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activity under your account.
3) Product information and availability
We strive to display product information (including descriptions, images, sizing, and availability) as accurately as possible. Product colours may vary depending on your device display. All items are subject to availability and may be removed from sale at any time.
4) Prices, currency, and checkout totals
All prices are shown in GBP (£) unless stated otherwise. The total amount you pay is shown at checkout before you place your order, including item price(s), any discounts applied, and shipping cost (if applicable). We do not add undisclosed fees at checkout.
5) Payment
We accept major credit and debit cards (and any additional payment methods shown at checkout). Payment is authorised and charged at checkout when you place your order. If a payment cannot be authorised, the order will not be confirmed.
6) Orders and acceptance
Placing an order is an offer to purchase. Your order is confirmed when you receive an order confirmation email. In rare cases (including suspected fraud, pricing errors, stock issues, or delivery restrictions), we may cancel an order and issue a refund to the original payment method.
7) Shipping and delivery
Shipping terms, delivery times, and delivery scope are described in our Shipping Policy:
https://www.firenzistore.com/policies/shipping-policy
Estimated delivery times are provided for convenience and may be affected by events outside our control (for example, carrier disruptions, severe weather, strikes, or peak demand).
8) Returns, refunds, and exchanges
Our returns, refunds, and exchanges terms are described in our Returns & Refunds Policy:
https://www.firenzistore.com/policies/refund-policy
Refunds (when approved) are issued to the original payment method in accordance with that policy.
9) Promotions and discount codes
Discount codes and promotions are valid only under the conditions stated at the time they are offered and may be changed or withdrawn at any time. Unless explicitly stated, discount codes cannot be combined.
10) Intellectual property
All content on the Site (including text, images, graphics, logos, and design) is owned by or licensed to Firenzi Store and is protected by applicable intellectual property laws. You may not reproduce, distribute, or exploit any Site content without written permission.
11) Prohibited use
You agree not to misuse the Site. This includes, but is not limited to: attempting to gain unauthorised access to the Site or systems, interfering with Site operations, scraping data in a way that disrupts service, or using the Site for unlawful purposes.
12) Disclaimer of warranties
The Site and its content are provided “as is” and “as available”. To the maximum extent permitted by law, we make no warranties, express or implied, regarding uninterrupted access, accuracy, or error-free operation.
13) Limitation of liability
To the maximum extent permitted by law, JG ECOM LTD will not be liable for indirect, incidental, special, or consequential damages arising from your use of the Site or from any purchase made through the Site. Nothing in these Terms limits liability where it would be unlawful to do so, including for fraud or for death or personal injury caused by negligence.
14) Privacy
Our collection and use of personal information is described in our Privacy Policy:
https://www.firenzistore.com/policies/privacy-policy
15) Changes to these Terms
We may update these Terms from time to time. The “Last Updated” date at the top indicates the latest version. Changes apply from the time the updated Terms are posted on the Site.
16) Governing law and jurisdiction
These Terms are governed by the laws of England and Wales, and the courts of England and Wales will have exclusive jurisdiction over any dispute, except where mandatory consumer protections require otherwise.
17) Contact
Questions about these Terms can be sent to: firenzistoreadm@gmail.com